TA Systems Maintenance Agreements

The days of paying large fixed annual fees for all-encompassing maintenance contracts are long gone. Most computers and peripherals are now considered to be disposable items. Being tied into an expensive maintenance contract to keep old equipment up and running at greater expense than replacing it is an outdated and uneconomical concept. Because of this we have developed two maintenance contracts which offer both a cost saving over fixed contracts, whilst having the advantages of guaranteed response times, guaranteed engineer availability, technical support and so on.

There are two types of maintenance contract that we normally offer:

Flexible Maintenance Agreement
Based on the principle of saving our clients money, a flexible agreement offers the peace of mind of guaranteed response times, free general telephone technical support, with limited networking telephone support, and lower engineers on-site charges, all for a low fixed monthly retainer.

It has the advantage of not tying a client into a complicated and expensive contract, although no hardware is covered in the agreement. If a hardware failure happens, we will either advise replacement or repair, depending on the situation. Often, it is cheaper to simply replace old, faulty computer equipment than it is to spend engineer’s time trying to repair it. As a result, costs that would otherwise have been tied up in a hardware maintenance contract can be used to continually upgrade systems as they fail.

The Flexible maintenance agreement is our most popular, and it is easy to see why so many of our clients are using it.

Pre Pay Maintenance Agreement
This agreement offers the same guaranteed response times and support, however a client purchases an amount of engineers time in advance. As the time is purchased in advance, we offer reduced hourly rates as a thank you.

The way a pre-pay maintenance agreement works is simple: As problems occur, any on-site time required is taken off the Pre-paid amount, until it is used at which point more time can be purchased. As above, no computer hardware is directly covered by this agreement.

Prevention is Better Than Cure
For companies who do not have a dedicated IT Manager, we also offer pre-arranged general maintenance visits. For example; a two-hour or half day monthly or quarterly visit will assist with diagnosing and resolving day-to-day problems. During the visit we could also carry out essential checks such as ensuring your backup is working correctly or inspect your UPS to ensure it will work when you most need it. These visits are essential for companies who need their IT equipment to run effectively. During these visits we will also advise as to any problems or issues that we may foresee and help you plan to avoid them.